POLICY

The best way to inquire about a custom order is by CONTACT FORM. When inquiring, please send us the date of the event, number of servings, links or pictures of any inspirational cakes. We recommend a minimum 2 week notification for any custom orders. Orders placed less than two weeks from the event are subject to a $30 rush fee. Weekend dates usually fill up pretty fast so please consider booking as soon as you have your date finalized. A deposit of 50% is required to save the date. All deposits are non-refundable. The total price of your order depends on the following: number of servings, the complexity of the design, if fondant or buttercream is used, delivery and set up time at the venue (if applicable). For wedding cakes, a minimum of 2 month notification is preferred. If an order is placed during the week of event, the full amount of the order will be due. We accept cash, credit cards, zelle and cashapp.

Changes – You may make reasonable changes to the design of your cake

up to 1 week prior to your event, with exception to wedding cakes. All

wedding cake designs and details must be finalized 2 week prior to the wedding.

When opting to pick up your custom cake instead of having it delivered, you understand that transporting this type of cake requires all of the pre-arrangements below, and you agree to prepare your vehicle in advance accordingly. You acknowledge that once you have picked up your cake, BRC cannot be held liable for any damage or failure that may occur once the cake leaves our store or during transport, handling, set up or display.

Pre-arrangements:

• Secure a flat & level surface in your car to place cake during transport
• We DO NOT recommend someone hold the cake, placing it on the
  floor board is the best option.
• Please make sure that the passenger floor board is clear and ready
  for your cake
• Keep the car cooler than usual. Cake & frosting get very soft in warm
  environments
• Drive slow. Try to avoid sudden stops.

DELIVERY

Please let us know if you'd like delivery. Delivery quote varies depending on the distance from the bakery to your event.

ALLERGY INFO:

Please note all of our cakes contain dairy, egg and gluten. We are not a nut-free company. Sugar flowers, edible figurines and many sugar decorations are very delicate, please do not touch them if possible, once the cake is delivered or picked up.

CANCELLATION POLICY:

CANCELLATIONS CAN BE MADE TWO WEEKS PRIOR
TO THE EVENT, BUT PLEASE NOTE THAT YOUR 50%
DEPOSIT IS NON-REFUNDABLE. THE DEPOSIT WILL BE
KEPT AS CREDIT AND CAN BE USED WITHIN 6
MONTHS OF CANCELLATION.

Cancellations made within 14 days of your event date are non-refundable, and the full deposit will be forfeited.

COMMUNICATION IS KEY, IF YOU ARE UP-FRONT
ABOUT ANY ISSUES WE WILL WORK HARD TO
ACCOMMODATE YOU.

WE UNDERSTAND THINGS CAN COME UP THAT ARE
OUT OF YOUR CONTROL, SO PLEASE REACH OUT SO
THAT WE CAN DISCUSS OPTIONS.

CUSTOM CAKE DESIGN POLICY

At Bleu Royale Cakes, every cake is custom-made and handcrafted with care. Inspiration photos are welcomed and used as a creative reference to guide the overall style, theme, and aesthetic of your order. However, exact replicas of inspiration photos cannot be guaranteed.

Each cake is uniquely created, and slight variations in design, color tones, texture, and artistic details may occur. Factors such as size, structure, medium, and the decorator’s artistic style all contribute to the final outcome.

To ensure we can bring your vision to life as closely as possible, clients are responsible for communicating any specific design elements, preferences, or “must-have” details at the time of booking. Once the order is finalized, design changes may be limited based on production timelines.

By placing an order, you acknowledge and accept that your cake will be a custom interpretation of the inspiration provided and not an exact duplicate.

ALL SALES ARE FINAL

 CAKE CARE INSTRUCTIONS:

Custom cakes are best eaten within 3-5 days. Allow approximately 3 hours for the cake to reach room temperature. Please watch for and remove all dowels, wires, and support material before serving Cakes that have been airbrushed or contain "drips" should not be refrigerated. As soon as it comes out, the humidity condenses on cold cake, causing food colorings to drip and run. Your cakes are best enjoyed at room temperature, but fresh fruit filling and cream cheese icing, should be refrigerated if being held
overnight, for food safety. Most delivered cakes are refrigerated for as long as possible before making the trip. This reduces our stress and worry of buttercream and decorations sliding down the edges of your cake during transportation. On arrival, your cake may be quite cool, please allow those 3 hours for it to come back to room temperature. (Trust us...Chilled cakes are much prettier than melted cakes!) Once the cake has been cut, the exposed cake should be covered with plastic wrap or foil and then refrigerated to keep it from drying out. Cupcakes should be placed in an air tight container to maintain freshness. We are NOT held responsible for your cake once it has left our establishment.

 

THANK YOU VERY MUCH FOR YOUR BUSINESS!
WE HOPE YOU ENJOY YOUR CAKE AS MUCH AS WE DID CREATING IT!

ALL FEEDBACK IS APPRECIATED